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Legiit takes pride in its exceptional customer service — it's no secret in our community. Those who have experienced our brand of customer service can attest to this.
If you're looking to unlock the secret to delivering excellent customer service that leaves a lasting impression, this course is for you.
Customer service is not just a skill; it's an art. This course is your gateway to mastering this art, equipping you with the knowledge and techniques to stand out in any customer-facing role and make a meaningful impact on your organization.
What You'll Learn:
Who Should Enroll:
This course is suitable for customer service professionals, frontline employees, managers and anyone seeking to enhance their customer service skills.
Willingness to learn and commitment to applying these methods and techniques
0h 40min
Introduction to Customer Service
00:05:00
The Importance of Customer Satisfaction
00:15:00
Different Types of Customers and Their Needs
00:20:00
0h 40min
How to Improve Your Communication Skills
00:20:00
How To Handle Difficult Customers
00:20:00
0h 40min
Identifying Customer Problems
00:20:00
Conflict Resolution Models
00:20:00
0h 25min
Ways to Create Memorable Customer Experiences
00:25:00
Here, Legiit® provides you free training on numerous skills and topics. Our goal is to give you all the skills you need to get more stuff done™!
Course Updated October 16, 2023
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