Facebook Group and Online Community Manager

What is a Community Manager?  

A community manager is responsible for building, maintaining, and protecting digital relations between brands and their consumers. They're typically members of the marketing team, but possess a vast knowledge of the entire organization.

What I Do

Some of the daily tasks community managers work through include:

• Adding and removing members as appropriate  
• Monitor online conversations relating to our brand
• Initiate and participate in online discussions.
• Respond to our community’s questions and comments quickly, and professionally.
• Create and publish content engaging content across our social media channels.
• Encourage debate in our online forums.
• You’ll be a brand ambassador without acting as a corporate spokesperson.
• Attract existing customers and new members to join our community and actively contribute to the discussion.
• Conduct surveys to gauge community member interest in current content and discussions.
• Assist our event management team in organizing both online, and offline events for active community members.
• Define, maintain, and execute the community plan.
• Network with other community managers outside of the organization, to stay current with the latest industry developments

Let me use my years of Customer Service and online business experience to help you manage and grow your Facebook groups. My goal is to open a real lines of communication between group members and your business, while taking that time-consuming task  off of the neverending to-do list.

Your community will be in good hands!