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Basic Gig: This could be personal or server fixes, email management. It is a personal service.
Standard gig: Are you a company that needs a remote technical support team for your office, business, institution, for few tickets each day. Someone that can support your new software offer help to your users, students, even staff. This gig contains both email support, remote assistance.
Services that will be done include:
-Tell me all your computer problems
Server administration: Server 2003, 2008, 2012,2016 and Microsoft Exchange servers, Office 365 administration.
Installation, troubleshooting, configuration, updates, and upgrades of different software/computers
DNS, DHCP, Active Directory, VOIP, Antiviruses
Professional IT Helpdesk/Remote tech support
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